Billing & Subscription
Every Iraca workspace runs on a plan, and this is where you see and change it. You'll find it under Billing in the main navigation — visible to owners and admins only.
Your current plan
The subscription card shows your plan name and price, a status badge (Trialing, Active, Past due, Suspended, or Cancelled), and — while on a trial — the date it ends.
Past due means a renewal payment didn't go through. You keep full access while Stripe automatically retries over the following days — update your card (via Manage in Stripe) to clear it. If every retry fails, the subscription eventually lapses to Suspended or Cancelled.
Changing your plan
Choose any plan card to switch to it. What happens next depends on where you're starting from:
- On the free plan, moving up to a paid plan? No card is required to start — you go straight onto a 14-day free trial (status becomes Trialing), exactly as before.
- Dropping down to the free plan? The switch takes effect right away, with nothing to pay.
- Already on a paid plan (or a trial of one) and picking a paid plan? This starts your paid subscription now. Iraca uses the card already on file, or asks you to add one first if there isn't one. If your bank requires an extra confirmation step, a secure prompt appears to finish it — once it clears, your new plan is active and your first invoice appears below.
To subscribe to a paid plan:
- Open Billing and choose the plan card you want. Use the monthly / yearly toggle first if you'd like annual pricing.
- If you don't have a card on file, a secure form opens — enter your card and choose Save card. If one's already saved, Iraca uses it automatically.
- If your bank prompts for confirmation, complete it. When it clears, the plan flips to Active and your first invoice appears in the Invoices list below.
Only the workspace owner can change plans.
Trial countdown
Once your trial has 7 days or fewer left, a banner reminds you and links straight to the plan cards. If a trial ends without a paid subscription in place, your workspace status becomes Suspended — choosing a plan restores full access right away, with nothing lost while suspended.
Your payment method
The Payment method card shows the card on file for your workspace — its brand, last four digits, and expiry. This card covers add-ons, shipping labels, and other one-off charges, and it's available on every plan, including the free one, so you can save a card before you ever pick up a paid subscription.
To add or replace your card:
- Open Billing and find the Payment method card.
- Choose Add card — or Update card if one's already saved.
- In the secure form, enter the cardholder name and your card number, expiry, and CVC.
- Choose Save card. If your bank asks for an extra confirmation step, a prompt appears — complete it to finish.
Your card is verified and stored by Stripe; Iraca never sees or keeps the full number. Once it's saved, purchases like shipping labels go through without interruption instead of stopping to ask for a card.
If a shipping label or add-on charge is ever declined with a "no payment method on file" message, add a card here and try again.
Managing your subscription card and viewing invoices
Manage in Stripe (shown on paid plans) opens Stripe's hosted billing portal to update the card tied to your subscription and manage billing details. Your invoices also appear right on this page, each with a PDF download.
If Manage in Stripe or your invoice list comes up empty, your workspace hasn't been connected to Stripe yet — this is expected for a trial that hasn't reached its first charge. Email support@iraca.app and we'll get your billing account set up.
Any add-ons active on your workspace are billed the same way, through the same Stripe connection as your plan.
Cancelling and resuming
Cancel subscription ends your plan at the close of your current billing period — you keep full access until then. Change your mind before that date, and Resume subscription puts things back exactly where they were.
Plan usage
The Plan Features card shows how much of your plan you're using — products, warehouses, connected channels, and team members — each as a count against your plan's limit, with a bar that turns amber as you approach it and red once you're at or over.