Creating and Managing Orders
An order records a sale — who's buying, what they're getting, and where it ships. You can create one by hand for a phone or walk-in sale, and orders also arrive automatically from your connected channels. This article covers creating and editing orders by hand.
You'll find your orders under Orders in the main navigation.
Creating an order
Choose New Order to open the order dialog, then:
- Pick a customer — search your existing contacts, or add a new one inline (see below).
- Add line items — search your product catalog and set a quantity for each. The running total updates as you go.
- Place the order — it's created as a draft so you can review it before anything is sent or shipped.
Adding a new customer without leaving the order
You don't have to create the contact first. In the New Order dialog, the customer field has a + New button — tap it to switch to inline entry and fill in:
- Name, email, and phone
- A shipping address — street, city, state, ZIP, and country
The address is required for customers, because it's what makes the order shippable. Iraca saves the new person to your Contacts and uses their address as the order's ship-to, so you can quote rates and buy a label right away.
Once you've entered the address you can tap Validate Address to check it against USPS delivery data before saving. See Address Validation.
If you skip the address, you'll be asked for it before the order can be saved.
Where an order ships
Every order has its own ship-to address:
- For an order you create by hand, the ship-to defaults to the customer's saved address.
- For an order that comes in from a channel, the ship-to is whatever the buyer entered at checkout — so the same customer can ship to different addresses on different orders without overwriting their contact.
To change where a single order ships, open the order and edit the Ship To card. This works even after the order is confirmed, so you can correct an address without reopening the whole order.
Editing an order
A draft order is fully editable — items, quantities, and customer. Once you confirm it, the order is locked in and stock is committed; from there you can still adjust the ship-to address, buy labels, and move it through fulfillment, but the line items are set.
See Order Statuses and Lifecycle for what each stage means.
Order numbers
Every order gets a unique order number automatically — you never need to type one. Numbers are sequential per account: 00001, 00002, and so on.
Adding a prefix
If you want numbers like SO-00001 or 2026-00001, go to Settings → Orders and enter a prefix in the Order Number Prefix field. The preview next to the input shows exactly what the next order will look like. Save when you're done — all future orders will use the new prefix. Existing orders keep the numbers they were assigned.
Keep prefixes short (up to 10 characters). Common choices:
SO-for sales orders, the current year (2026-), or a location code.
Navigating long order lists
When you have more orders than fit on one page, a pagination bar appears at the bottom of the list. Use the First / Previous / Next / Last buttons to move between pages, or type a page number in the Go to box and press Enter to jump directly there. The count on the left (X–Y of Z) tells you exactly where you are in the full list. Searching or changing a filter resets you to page 1 automatically.